Refund Policy

Thank you for enrolling in courses at Artac. We are committed to ensuring the satisfaction of our learners. Below is our refund policy which outlines the circumstances under which Artac may issue a refund.

1. General Refund Conditions

To be eligible for a refund, learners must submit a request within 30 days of the purchase date. Please note that certain restrictions may apply and not all purchases may be eligible for refunds.

2. Eligibility for Refund

2.1 Course Purchase

You are eligible for a refund if you request it within 30 days of purchase, provided you have not:

Completed the course or received a certificate of completion.

Consumed or downloaded a significant portion of the course.

2.2 Bundles or Subscription Services

For bundles or subscription-based services, refunds are available within the first 30 days of the purchase or renewal, provided none of the courses included in the bundle or subscription have been completed significantly.

2.3 Promotional or Discounted Courses

Courses purchased during promotional or discount periods are subject to the specific terms and conditions of the promotion. Refund requests for these courses will be evaluated in accordance with those terms.

3. Process for Requesting a Refund

To request a refund, please follow these steps:

Contact our support team via email at [email protected] with your order details.

Include a clear reason why you are requesting a refund.

Submit your refund request within the specified timeframe (30 days from the purchase date).

Our team will review your request and generally respond within 5 business days.

4. Refund Processing

Once a refund is approved, the refund amount will be processed immediately but may take up to 5-10 business days to appear on your original payment method. The exact timing will depend on your bank or credit card issuer.

5. Non-refundable Circumstances

Artac does not offer refunds for the following:

Any course after 30 days from the purchase date.

Courses where a significant portion has been consumed or downloaded.

Any fees associated with the course purchase, such as taxes or transaction fees, unless applicable law requires otherwise.

6. Course Exchanges

Instead of a refund, you may opt for exchanging a course for another of equal or lesser value if you are not satisfied with your initial purchase. Please contact our support team to discuss this option.

7. Modifications to the Refund Policy

Artac reserves the right to revise this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our platform. Your continued use of our services after such modifications will constitute your acknowledgment and acceptance of the amended policy.